Job Overview:
This position will assist in the management of properties in accordance with company policies, procedures and standards.
This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations.
Ability to work flexible hours, evenings and weekends is required.
Your Responsibilities:
Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures.
Responsible for the maintenance of all property violations; all field activities associated with a property as it relates to the covenants.
Assists General Manager with processing of all property invoices.
Oversees the tracking and response to home owners' service requests.
Maintains home owner relation program and regular positive communication with each home owner.
Performs daily property inspections for violations conducted Tuesday, Wednesday and Thursday of each week.
Coordinates insurance requirements for properties and associated vendors and insures all required documents are submitted to FirstService Residential.
Demonstrates a routine and effective ability to adjust to changing circumstances.
Follows safety procedures and maintains a safe work environment.
Assists in preparation of weekly manager's reports.
Assists in the development of operating and capital budgets.
Performs other job-related duties as directed.
Skills & Qualifications:
Education/Training:High School diploma or equivalency required.
BA/BS in Business Administration or related field preferred.
Experience/Knowledge/Abilities:Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
Strong interpersonal skills.
Two (2) years of experience in property or building operations is preferred.
Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.
Strong customer service, time management and interpersonal skills required.
Special Requirements:Physical demands include ability to lift up to 50lbs; Standing, sitting, walking and occasional climbing.
The associate is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
On-call 24/7.
Ability to work extended/flexible hours and weekends based on project requirement.
Driving when necessary.
Ability to respond to emergencies on a timely manner.
Driving Requirements: Driving as required using own transportation.
Valid driver's license and automobile liability insurance required.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision.
In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
Occasional travel may be required to attend training and other company functions.
Compensation:$24 / hour
Disclaimer:This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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