ServiceNow Senior Business System Analyst (IT-Legal (LSD))

ServiceNow Senior Business System Analyst (IT-Legal (LSD)) Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks.
Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.
Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives.
Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment.
that is foundational to our core values as a company and is vital to our success.
Job Summary Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications.
Works with Business Groups to define their global IT requirements and to analyze appropriate solutions.
Leads projects from inception to completion with matrix, global teams.
Responsibilities Partners with the business to analyze, define and document business requirements within and across functional areas Drives standard methodologies during requirements gathering and modeling Has a strong focus on gathering core requirements, beyond stated requirements and accurately places these within a broader context Understands business environment and helps to connect/align meaningful business stakeholders Handles partner expectations and communications within and beyond functional track Knows business environment well enough to identify and actively include the correct partners Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors as appropriate Advises on solutions prepared by peers or supporting team, and champions good design practices Documents and reviews broader team documentation Supports team in identifying and defining relevant documentation templates pertaining to solution delivery Is a champion for knowledge transfer to enable/empower other team members Develops functional designs for applications, integrations and conversions Ability to work on multiple functional areas and integrations with third-party products Keeps up to date with industry trends and vendor capabilities to produce robust functional designs Reviews functional designs and obtains sign-offs with the cross-functional business and IT teams Provides inputs into business processes based on design capabilities Champions balanced, forward-looking functional designs Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs Coordinates defects clarification, triage and coordinate resolution with engineering teams Runs multiple application releases and projects Handles stakeholder expectations Designs release scope and schedule in line with business goal, prioritization and IT capacity Configures applications in line with business goals Designs forward-looking configurations by recognizing future needs aligned with the business roadmap Develops configuration standards Supports and trains junior resources and oversees quality in triage and troubleshooting practices Leads troubleshooting efforts on critical issues with cross-functional teams through resolution Identifies improvements to address repeat issues Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities Defines, communicates, and implements support and engagement plans Analyzes adoption rates and issues, assesses business case realization and proposes solutions to improve Leads individual consulting resources as assigned Participates in vendor advisory boards and user groups Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions Prepares management communications and gets partner input for recommendations Qualifications 12+ years experience in IT, 5-7 years in Legal systems/technology 5-7 years in implementing & managing cloud systems/applications Bachelor's in Comp Science /Information Systems, Business or related field Equinix is an Equal Employment Opportunity and, in the U.
S.
, an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.